Description:
Aetherhost is an internet hosting company that offers affordable hosting for anyone wanting a website on the internet. The help desk application allows their customers to contact the support department with any problems or questions they may have. Technicians can login to the system, read their customers "trouble tickets", and immediately solve the issue. The system boasts and easy to navigate interface for both the clients and technicians. It also allows conversations between the customer and the technician in a "message-board" style environment.
Client Needed:
- Custom Programming
- Trouble Ticket Submitter
- Message-board style discussions
- Admin Control Panel
- User Control Panel